Refund Policy

The core rule

We do not issue refunds for trading losses, under any circumstances. Trading losses are an inherent, clearly disclosed risk of using the Platform as intended — this applies whether a strategy passed the rigor harness or not, and whether it was hand-built or copied from an example.

When a refund does apply

Refunds apply only to genuine service failures, meaning the Platform itself did not do what it was supposed to do. Examples include:

• Extended, confirmed platform downtime that prevented you from using the service you paid for.
• A confirmed bug in the Platform's own code that caused an incorrect trade, an incorrect charge, or otherwise prevented the service from functioning as described.
• Being charged for a subscription tier or period you did not authorise.

What is never a service failure

• A strategy losing money, including a strategy that previously passed the rigor harness.
• A strategy receiving a REJECTED or UNDECIDED verdict — this is the rigor harness working correctly, not a fault.
• Market conditions, broker execution quality, or spread/slippage outside the Platform's control.
• Your own decision to arm, disarm, or modify a strategy.

How to request a refund

Contact support at info@mithos.co.uk with your account details and a description of what went wrong. We aim to acknowledge every request within 5 working days and will explain our decision either way.

Related terms

This policy forms part of our Terms of Service — see Section 8 of the Terms, and Section 4 for the full risk disclosure this policy relies on.

Contact

info@mithos.co.uk.